Terms of service
Terms of Service
OVERVIEW
Welcome to Lovesac.
These Terms of Service (âTermsâ) describe the rules, conditions, and responsibilities that apply when you access or use our website, online store, products, and related services (âServicesâ).
Throughout these Terms, the words âLovesac,â âwe,â âus,â and âourâ refer to Lovesac and the operation of this online store.
Our website is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to customers.
By visiting our website, browsing our products, placing an order, or using any part of our Services, you agree to comply with these Terms and our Privacy Policy.
If you do not agree with these Terms, please discontinue use of our website and Services.
SECTION 1 â Website Access & Customer Accounts
By using our Services, you confirm that you are legally permitted to enter into this agreement under applicable laws.
You may be required to provide certain information when creating an account or completing a purchase, including:
- Name and contact details
- Email address
- Billing information
- Shipping information
You agree that all information provided to Lovesac is accurate, complete, and current.
You are responsible for protecting your account information and maintaining the confidentiality of your login details.
Any activity performed through your account is your responsibility.
SECTION 2 â Product Information
We make every effort to present our products accurately, including descriptions, images, dimensions, and colors.
However, actual product appearance may vary slightly due to:
- Different screen settings
- Device displays
- Lighting conditions
- Manufacturing variations
Lovesac does not guarantee that every product image will appear exactly identical on every device.
We reserve the right to:
- Update product details
- Modify pricing
- Limit product availability
- Discontinue products at any time without prior notice
SECTION 3 â Orders & Purchase Agreement
When you place an order through our website, you are submitting a request to purchase products from Lovesac.
All orders are subject to review and approval.
We reserve the right to refuse, modify, or cancel an order for reasons including:
- Product availability issues
- Payment authorization problems
- Incorrect pricing information
- Suspected fraudulent activity
Your order is considered accepted only after payment has been successfully processed and you receive an order confirmation.
Please review your order carefully before completing checkout.
Returns and refunds are handled according to our Return & Refund Policy.
SECTION 4 â Pricing & Payment Information
All prices displayed on our website are subject to change without notice.
The final price charged will be the amount shown at checkout and confirmed in your order confirmation email.
Prices may not include:
- Shipping fees
- Applicable taxes
- Customs charges
- Import fees
You agree to provide accurate payment information and authorize Lovesac to process charges related to your purchase.
You confirm that:
- Your payment information is valid
- You are authorized to use the selected payment method
- All charges related to your order will be completed successfully
SECTION 5 â Shipping & Delivery
Lovesac works with trusted shipping partners to deliver orders efficiently.
Delivery times provided on our website are estimates only and are not guaranteed.
We are not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Customs processing
- Events outside our reasonable control
Once an order has been transferred to the shipping carrier, responsibility for transportation risks may transfer according to applicable laws and carrier policies.
SECTION 6 â Intellectual Property Rights
All content available through Lovesac Services, including but not limited to:
- Logos
- Brand names
- Product images
- Text
- Graphics
- Website designs
- Videos
- Other materials
are owned by Lovesac or authorized partners and are protected under applicable intellectual property laws.
You may use our website only for personal and non-commercial purposes.
You may not:
- Copy
- Modify
- Reproduce
- Distribute
- Sell
- Republish
- Use our brand materials without written permission
All rights not expressly granted remain reserved by Lovesac.
SECTION 7 â Third-Party Services
Our website may include access to third-party services, applications, or tools.
These services are provided by external companies and may operate under their own terms and policies.
Lovesac does not control or guarantee the availability, accuracy, or performance of third-party services.
Your use of third-party tools is at your own discretion and risk.
SECTION 8 â External Links
Our website may contain links to third-party websites.
These links are provided for convenience only.
Lovesac is not responsible for:
- Third-party website content
- Privacy practices
- Products or services offered by external websites
You should review the policies of any third-party website before interacting with them.
SECTION 9 â Shopify Platform
Our online store is powered by Shopify.
However, all purchases made through our website are transactions directly between you and Lovesac.
Shopify is not responsible for:
- Product quality
- Order fulfillment
- Customer service
- Returns
- Disputes related to purchases
By using our Services, you acknowledge Shopifyâs limited role as the ecommerce platform provider.
SECTION 10 â Privacy Policy
Your personal information is handled according to our Privacy Policy.
By using our Services, you agree that information collected during your shopping experience may be processed to:
- Complete transactions
- Provide customer support
- Improve website functionality
- Enhance your shopping experience
Please review our Privacy Policy for additional information.
SECTION 11 â Customer Feedback
If you submit reviews, comments, suggestions, images, or other content to Lovesac, you grant us permission to use that content for business purposes.
You represent that:
- You own the content you submit
- Your content does not violate third-party rights
- Your submission is accurate and lawful
Lovesac may review, remove, or decline content that violates these Terms or applicable laws.
SECTION 12 â Errors & Updates
Occasionally, our website may contain errors involving:
- Product descriptions
- Pricing
- Promotions
- Availability
- Shipping information
We reserve the right to correct errors, update information, or cancel affected orders when necessary.
SECTION 13 â Prohibited Activities
You agree not to use our Services for unlawful purposes.
Prohibited actions include:
- Attempting unauthorized access
- Uploading malicious software
- Misusing website content
- Collecting customer information without permission
- Sending spam communications
- Impersonating another person or organization
- Violating intellectual property rights
We reserve the right to restrict access if misuse of our Services occurs.
SECTION 14 â Termination
Lovesac may suspend or terminate access to our Services if we determine that these Terms have been violated.
Termination does not remove any obligations or responsibilities that occurred before termination.
SECTION 15 â Disclaimer
Our Services and products are provided on an âas availableâ basis.
While we strive to provide accurate information and reliable products, Lovesac does not guarantee that:
- The website will always operate without interruption
- Information will always be error-free
- Products will meet every individual expectation
Applicable consumer protection rights remain unaffected.
SECTION 16 â Limitation of Liability
To the maximum extent permitted by law, Lovesac shall not be responsible for indirect, incidental, special, or consequential damages resulting from:
- Website use
- Product purchases
- Service interruptions
- Third-party services
Certain laws may provide additional rights that cannot be excluded.
SECTION 17 â Indemnification
You agree to protect and hold harmless Lovesac and its partners from claims, damages, or expenses resulting from:
- Violation of these Terms
- Misuse of Services
- Violation of laws or third-party rights
SECTION 18 â Severability
If any part of these Terms is found invalid or unenforceable, the remaining sections will continue to remain effective.
SECTION 19 â Entire Agreement
These Terms, together with our Privacy Policy and related policies, represent the complete agreement between you and Lovesac regarding use of our Services.
SECTION 20 â Assignment
You may not transfer your rights or responsibilities under these Terms without written approval from Lovesac.
Lovesac may transfer its rights or obligations as necessary for business operations.
SECTION 21 â Governing Law
These Terms are governed by applicable laws in the jurisdiction where Lovesac is headquartered.
Any disputes will be handled through the appropriate courts within that jurisdiction.
SECTION 22 â Headings
Section headings are provided only for organization and do not affect interpretation of these Terms.
SECTION 23 â Changes to Terms
Lovesac may update these Terms from time to time.
Updated versions will be posted on this page with the revised effective date.
Your continued use of our Services after updates means you accept the revised Terms.
SECTION 24 â Contact Information
If you have questions regarding these Terms of Service, please contact us:
Lovesac
927 Broadway
New York, NY 10010
United States
đ Phone: +1 646-590-7502
â Email: service@frhheaina.com
Thank you for choosing Lovesac.
We appreciate your trust and are committed to providing a comfortable, secure, and enjoyable shopping experience.