Shipping Policy

At Lovesac, we believe bringing comfort into your home should be a smooth and reliable experience from the moment you place your order.

This Shipping Policy explains how we prepare, process, and deliver your purchase, along with important details about shipping timelines, tracking, and order support.

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Our Delivery Commitment

Every Lovesac order represents a step toward creating a more comfortable living space.

To provide customers with convenient access to thoughtfully designed home products, we work with trusted fulfillment networks and delivery partners to ensure orders are handled efficiently and safely.

Our approach allows us to:

✔ Provide quality home essentials with careful handling
✔ Improve delivery efficiency through reliable logistics partners
✔ Reduce unnecessary storage and streamline our supply chain

We appreciate your understanding that careful preparation helps ensure your order arrives in the best condition.

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1. Order Processing & Shipping Costs

Each order is carefully reviewed and prepared before leaving our facility.

Processing Time:

Please allow 2–4 business days for order verification, preparation, and packaging.

During high-demand periods, such as holidays, promotions, or seasonal sales events, processing may require additional time.

Shipping Fee:

Shipping costs are calculated based on your order details and delivery location.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

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2. Estimated Delivery Time

Delivery times may vary depending on destination, product availability, and carrier conditions.

Please note that estimated delivery windows are provided as a guideline and do not represent guaranteed arrival dates.

Factors such as weather conditions, carrier delays, holidays, and customs procedures may affect final delivery times.

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3. Shipment Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may take 24–72 hours to become active after shipment confirmation
• Carrier systems may experience temporary delays in updating tracking information
• Your package may continue moving even when tracking updates appear limited

If you have concerns about your shipment status, our support team is happy to assist.

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4. International Shipping, Duties & Taxes

For international deliveries, additional customs procedures may apply depending on the destination country.

Customers are responsible for:

• Import duties
• Customs fees
• Local taxes or government charges

Lovesac is not responsible for delays caused by customs inspections or clearance procedures.

Because regulations differ between countries, we recommend checking local import requirements before placing an international order.

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5. Changes, Address Updates & Order Cancellation

We begin preparing orders shortly after purchase to ensure fast fulfillment.

If you need to update your shipping information or request cancellation, please contact us as soon as possible.

Please email:

✉ service@frhheaina.com

Requests must be submitted within 12 hours of order placement.

Once an order has entered fulfillment or shipment preparation, we may no longer be able to make changes or cancel the order.

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6. Missing, Lost, or Damaged Deliveries

We want every Lovesac order to arrive safely and in excellent condition.

Damaged Items

If your package arrives damaged:

1. Please contact our customer support team within 72 hours of delivery
2. Include photos showing the damaged item and packaging
3. Our team will review your request and provide an appropriate solution

Lost Packages

If the shipping carrier confirms that your package has been lost during transit, we will work with you to resolve the issue and determine the next available solution.

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Customer Support

If you have any questions regarding your shipment, please contact us:

Lovesac
927 Broadway,
New York, NY 10010
United States

📞 Phone: +1 646-590-7502
✉ Email: service@frhheaina.com

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Thank you for choosing Lovesac.

We appreciate your trust and are committed to making every part of your shopping experience simple, reliable, and enjoyable.